bk33's Privacy Policy

Various types of information are collected when you create an account on bk33 and when you use our services. This information is necessary for identity verification, account management, and secure transactions.

1.1 Information Provided During Registration

• Full name and date of birth
• Mobile number and email address
• Residential address
• Password (stored in encrypted form)
• Identity verification documents (if applicable)

1.2 Automatically Collected Information

When you use the bk33 website or app, certain information is recorded automatically. This includes your device type, browser version, IP address, time spent on the site, and which pages you visited. This information is primarily used to improve site performance.

1.3 Transaction Information

Transaction records are stored during deposits and withdrawals. For payments made via bKash, Nagad, or Rocket, only a transaction summary is collected — not the full account details.

bk33 uses collected information only for specific and legitimate purposes. No information is used unnecessarily or for unauthorised purposes.

• To complete account registration and verification
• To process payments and maintain transaction records
• To keep accounts secure by detecting suspicious activity
• To help the customer service team resolve your issues
• To use as analytical data for improving bk33's services
• To inform you about relevant promotions and offers (with your consent)
• To verify 21+ age and ensure responsible gaming

We never sell your information to third parties or share it without authorisation for advertising purposes.

bk33 uses industry-standard technology to protect user information. All sensitive data stored on our servers is encrypted, and data is transferred via SSL connections.

3.1 Technical Security Measures

• All data transfers secured with SSL/TLS encryption
• Passwords stored using hashing and salting methods
• Firewall and intrusion detection systems active
• Regular security audits conducted
• OTP-based two-step verification

3.2 Data Retention Period

Information is retained for as long as the account remains active. Even after an account is closed, certain information may be kept for a specified period in accordance with legal obligations. Once that period has passed, the information is securely deleted or anonymised.

bk33 does not generally share users' personal information with third parties. However, in certain situations, limited sharing may be unavoidable.

4.1 Situations in Which Information May Be Shared

• Payment processors: Minimum information required to process transactions via bKash, Nagad, Rocket, and bank transfer services
• Technology partners: Service providers that assist in operating the site and ensuring security
• Legal obligations: When information must be disclosed in accordance with a court order or applicable law
• Fraud prevention: To assist relevant authorities in investigating suspicious financial activity

Outside the cases listed above, your information is not given to any third party, nor shared with any advertising network.

The bk33 website uses cookies. Cookies are small text files stored in your browser that help improve the site experience.

5.1 Types of Cookies

• Essential cookies: To maintain login sessions and ensure security — the site cannot function properly without these
• Functional cookies: To remember your preferences (such as language and theme)
• Analytics cookies: To understand which pages are used most — completely anonymously

You can control cookies at any time from your browser settings. However, disabling essential cookies may prevent login or transaction-related features from working.

Every user registered on bk33 has the following rights regarding their personal information:

• Right to access: You can find out what information is held in your account
• Right to correction: You can correct inaccurate or incomplete information
• Right to request deletion: In certain situations you can request that your information be deleted — however, this may not be possible where legal obligations apply
• Opt out of marketing communications: The option to stop promotional emails or notifications
• Data portability: You can request your information in a structured format

To exercise these rights, contact us via 24/7 live chat or email. We provide support in both Bengali and English.

bk33 strictly follows a 21+ policy. No person under the age of 21 is allowed to create an account or have their information collected. Age is verified at registration, and additional identity verification documents may be requested in suspicious cases.

We believe in responsible gaming and actively work to prevent misuse. If we are informed that a minor has attempted to create an account, that account is closed immediately and the information is deleted.

If the bk33 website contains links to third-party sites and you visit them, the privacy policy of that site will apply. bk33 is not responsible for the information collection or use practices of those sites.

Payment gateway services (such as bKash, Nagad, Rocket) follow their own privacy policies. You should read their policies before using those services.

bk33 reserves the right to update this privacy policy as needed. If any significant changes are made, users will be notified via a notice on the site or by registered email.

Continued use of the site after an update will be taken as your agreement to the new policy. It is therefore advisable to check this page regularly. Our Terms and Conditions complement this policy — reading both together will give you a complete understanding of your rights and responsibilities.

bk33's servers and technology infrastructure may be located in various places. As a result, your information may be processed outside Bangladesh. However, wherever the information is processed, the security standards described in this privacy policy are maintained.

We take technical and contractual measures to ensure data protection standards are upheld for international data transfers.